General inquiries

For questions related to product features, account management, partnerships, billing, or any non-technical matter, please contact our general support channel.

Contact email: [email protected]

Expectation: acknowledgment within one business day and a substantive reply within two to three business days, depending on the complexity of your request.

Developer submissions

Ebefu welcomes integration proposals, applications, and partner submissions that extend platform capabilities. To expedite review, please provide a concise overview along with any technical documentation or demonstrations that illustrate your offering.

• Company or organization name and primary point of contact
• Plain description of the integration or app and intended use cases
• API references, authentication method, data access scope, and security considerations
• Privacy implications and compliance posture relevant to your submission
• Any visuals, product screenshots, or a short demo video (highly recommended)

Submission options:

1. Email your materials to [email protected] with the subject "Developer Submission: [Your Company]".
2. Alternatively, use the form below to capture essential details and attach documents.

Prefer email? Send your materials to [email protected] with the subject line "Developer Submission: [Your Company]". Acknowledgment is issued within one business day, followed by a formal review timeline.

Response times

At Ebefu, our objective is to provide timely, transparent guidance on every inquiry. The following timelines outline our standard cadence across channels:

• General inquiries: Acknowledgment within 1 business day; substantive reply within 2–3 business days.
• Developer submissions: Acknowledgment within 1–2 business days; initial assessment within 3–5 business days; more complex reviews may require additional time.

During peak periods or when cases require deeper coordination with cross-functional teams, please allow up to one additional business day. We appreciate your patience as we work toward a comprehensive response.